Revolving credit plan - not funds available since opened.

Item: FNB (First National Bank)
Rating: 1
Author: Elrine J

I opened an revolving credit plan on the 14 th of May. I was even charged a fee of R155 when I opened the account and paid the fee already. However since the day the account was opened (which is exactly 3 weeks ago), the balance available remains R0. I even deposited an additional R50 into the loan account and not even that amount shows as available. So how can a loan be approved, and I am being charged a fee but I am not allowed to use any funds as no funds are available. I have tried to obtain an answer from you already via secure chat on the app - No success. This is frustrating. If I am not allowed to use the funds of the loan account then please close the loan account and pay back my R205, as I am not willing to pay an loan opening fee of R155 for something that does "not work" and I want my additional R50 back that I deposited into this loan account.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 May 2019, 13:14

Good day Elrine,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply28 May 2019, 13:14

Official

Good day Elrine,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s replyOfficial

28 May 2019, 13:14

Good day Elrine,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply28 May 2019, 13:14

Official

Good day Elrine,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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