Revolving credit payment made but not reflecting still

<p>Hi,</p> <p> </p> <p>I complained about this issue on the 30th March but i still not have received any resolution to this problem. I have spoken to my banker and to people from the revolving credit team, but no one seems to be able to resolve this problem.</p> <p> </p> <p>I missed my revolving credit payment at the end of February, which was later then paid on the 16th March when I received funds, however, neither my transactional account statement nor the revolving credit team can find this payment. These funds are missing and no one seems to be willing to resolve this.</p> <p> </p> <p>Now a hold has been placed on my account again, just like it was done at the end of February, however, this hold is for funds I have already paid for.</p> <p> </p> <p>Can this matter please be escalated to someone senoir who will resolve it quickly. I am fed up with expaining this situation over and over, I need resolution instantly as now I am prepared to take it further.</p> <p> </p> <p>Such appalling, appalling service! I will NEVER encourage anyone to bank with fnb moving forward, and once I am done paying all that is owed to fnb, I am definitely canceling all my banking with you.</p> <p> </p> <p>So disappointed! Can I have someone contact me with a resolution quickly please!</p> <p> </p> <p>Regards,</p> <p>Agnes</p>