Revolving Credit Increase Nightmare

I have had a revolving credit since 2017, I have never skipped a payment but rather paid extra into it at times. I app**** for a limit increase on 17 July 2020, to be increased to the original amount which is not much more than the current amount. I have had unforeseen medical expenses. I had to provide a break down of income and expenses, yes can you believe it after I have done additional payments into this facility !! I have phoned so many times, e mailed. Today yes over a month later I got the final result declined.

First National Bank, you simply don't care for your clients. You have the worst customer service. Why did it take me, the customer to follow up the whole time ?? Also when we write reviews here you refer us to a customer care number, that is no help. You explain to them the situation, they either pretend not to hear you and drop the call or you send me from pillar to post, then you have to phone in again and explain the whole story. Absolutely shocking that it takes a bank over a month to conclude an application.

It is obvious that you really are not interested in your customers needs but rather their money.