Revolving Bank

RE: FI*** : PN998 : Complaint Reference ***. I am still waiting for someone to contact me over a month to resolve issues with FNB, I tried applying for a personal loan with FNB, only to find out that there are fictitious accounts attached to my profile, I have made numerous calls and sent many mails to FNB but there is absolutely no assistance, I also had a credit card with FNB which was settled in May 2021, they refuse to have this removed from my profile, I queries this and was told that it will stay on my profile, due to the incompetence of FNB, my credit profile is an absolute mess and this is not affecting my credit score and my profile as it shows **** accounts linked to my name, this is also preventing me from applying for credit with any other institution, bear in mind that this is not a credit bureau issues. It's a damn FNB issue. I had also been to an FNB branch two months ago to apply for a new card and to update my details, I had furnished them with my new proof of address and marriage certificate etc, the details have still not changed and it's been two months, after receiving my new card, FNB ordered me a new card about two weeks later without my knowledge or consent. I am absolutely disgusted with FNB service and how they treat clients. If my query is not resolved, I will be taking this up with the ombudsman for the pathetic stance and attitude that you have toward clients.