CT
Cathy T
1 reviews | Active since Jun 2019
24 Aug 2019, 07:56
Revolving account error
I paid R10000 into my revolving account in error. They say if you pay 15 percent you can access funds. I paid a further R4000 to get access and get my money back to no avail. I phoned the bank immediately as my debit orders would be going off. All has fallen on deaf ears and no reversal yet as I still wait!! Not impressed and can’t wait to close my accounts with fnb!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
24 Aug 2019, 11:35Good day Cathy Terblanche,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Aug 2019, 11:35
Official
Good day Cathy Terblanche,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
CT
Cathy T's updateReviewer Update
26 Aug 2019, 14:26Surprise surprise... called me just after my complaint and said it would be sorted on Monday... hallo Monday and still no reply. Tried calling them and what a mission... always in meetings...
CT
Cathy T's update26 Aug 2019, 14:26
Reviewer Update
Surprise surprise... called me just after my complaint and said it would be sorted on Monday... hallo Monday and still no reply. Tried calling them and what a mission... always in meetings...