revolting subpar

I called FNB without the intention or foresight that I would get the most dismal service from a high ranking bank. I was having a problem regarding a debit order that was being taken off on the 24th instead of on the agreed upon date. I had called in with a cool clear head, intent on solving the issue regarding the debit order that was going off on the incorrect date and charging me R101.10. I was transferred to the credit collections, but unfortunately for me (I didn’t know till my card got blocked) I got through to the call center again to be helped by the most ill-informed, unhelpful and just plain dim and daft advisor I have ever had the bad luck of communicating with. She did not listen to my query from the get go (the loan going of early and me needing to be transferred to the correct department), she seemed to miss out the fact that I had advised her that I had already put my pin in twice and it was rejected (instead telling me I had 2 more tries) where by my third try I blocked my card. And then to make matters worse she acts insulted when I tell her she is the reason I have a blocked card and have to use my Saturday to go to the bank to unblock it. Then to my revulsion she has the audacity to drop the phone on me. You blocked my card but you drop the phone on me. No courtesy to apologize and make me feel like as a client I am valued, instead u drop the phone. I am disgusted owing to the fact that I myself am I customer service consultant and I would never ever treat a client in that shoddy demeaning manner. FNB always insists on how their calls are recorded. Let them put their words to play and listen to that disgusting call. Let them tell me where I was wrong prior to my card being blocked and I will apologize just like I expected that “Consultant” to do!