revolting service

I app**** for a Covid cashflow relief loan in July to cover my bond instalments for July, August and September. At the end of July my husband and I were contacted by your bank informing us that our bond is in arrears. I have been trying to sort out this issue for the past four weeks and it has still not been resolved. I have been in contact with the bank from various departments, sat in the branch with the branch manager for two hours and still nothing.

The next bond instalment is due in two days. Not only have they given my credit rating a nose dive, it also affected my ebucks. No one wants to take responsibility. How hard is it to link the Covid loan to my home loan?