REVOLTING SERVICE

FNB, YOU ARE COMPLETELY USELESS. WHAT EVER MADE YOU ASSUME THAT I AM A FOREIGN TAX PAYER?? HERE'S A NOVEL IDEA FOR YOU - HOW ABOUT PICKING UP THE PHONE AND CALLING ME TO ASK YOUR QUESTIONS INSTEAD OF SENDING ME STINKY SMS's, THREATENING TO CLOSE MY ACCOUNT IF I DO NOT CALL YOU TO CONFIRM THE INFO??????

I CANNOT GET HOLD OF ********** ALTHOUGH I HAVE CALLED OVER 10 TIMES AND SPENT WELL OVER 1.5 HOURS HOLDING ON ...AND STILL THE PHONE DOES NOT GET ANSWERED. THE OTHER CALL CENTRES CAN'T HELP AND TELL ME TO KEEP TRYING THE NUMBER THAT NEVER GETS ANSWERED. I'M SO SICK OF YOUR ****TY SERVICE. CALL. ME. ASAP. TO. UNFREEZE. MY. ******. ACCOUNTS.

I AM *NOT* A FOREIGN TAX PAYER YOU IDIOTS.

MY FACEBOOK POSTS AND MESSAGES GET ANSWERED AS FOLLOWS; Oh no, so sorry to hear of your experience :( please call the number provided so we can help you. REALLY????? CAN'T THEY READ????

MY TIME IS MONEY, I'M IN SALES. I'VE NEVER HAD GOOD SERVICE FROM FNB AND I DO NOT HAVE THE TIME OR THE INCLINATION TO GO INTO A BRANCH TO SPEAK TO YET ANOTHER INDIVIDUAL WHO IS UNABLE TO ASSIST ME.

SORT OUT YOUR ****, UNFREEZE MY ACCOUNTS, ENSURE THAT YOU DO NOT MAKE ASSUMPTIONS AS TO MY TAX- PAYING STATUS EVER AGAIN, REIMBURSE ME FOR HAVING TO PAY FOR UNANSWERED PHONE CALLS AND THE INCONVENIENCE AND EMBARRASSMENT OF HAVING TO ASK MY HUSBAND FOR MONEY BECAUSE MY STUPID BANK FROZE MY ACCOUNT ERRONEOUSLY.