Revolting attitude

I recently spoke to the Co-ordinator of fnb at woodlands mall who needs to humble herself when talking to a customer, I asked to have the consultant Aluwani Ravhutsi check if my card was stopped or cancelled for security purposes I checked for my drivers licence in my wallet and it was not there so I asked to have the card checked and order a new card I will bring the required documents the following day as I live in Johannesburg and work in Pretoria. She seriously needs to learn about customer service accusing me of doing something wrong whereas the atm retained my card as I inserted it into the machine. I was at the very same bank helped by another consultant to collect my card as it was retained by the machine a week or so later I find myself at the bank requesting another card.<br> <br> i don't know Phindile Jele as it was my first time seeing her at the bank but for a first time experience with her, her service is disgusting and want no further interactions with her unless she apologizes for her attitude towards me. I also quoted the slogan of fnb to her \how can we help you?""""