Review on my first report.

After I place an negative review, FNB did reply to my review and did apologized by saying Sorry Sir. And then rep**** that it is not their fault that E-Bucks was not active anymore only to say that my account is not up to date and was not compliant. But when I done business where they collect everything was working, sorry but I do not under stand or I do at FNB I am only a number. They say that they cannot fix the problem and that rewards of using E-Bucks I have lost. does not pay at FNB. I could have used my Standard Bank card. FNB did not notified me that my E-Bucks card is no longer active. FNB benefitted and I lost out. I have accepted that I am the process to change my debit orders to my other bank so that in near future to cancel my credit card and Bank account with them. They were not sincere for me to bank with them because I am to small. I cannot in trust my finances and money with FNB. They said that they will see if they did send me that my account is not active. So what they are doing is to put the blame on me.