Review of FNB - Extremely Poor Service and Unresolved Issues

I am extremely disappointed with the service I have received from FNB. I’ve been trying to resolve payment discrepancies on my credit report, and despite my numerous attempts to reach out through multiple channels, phone calls, emails, and even in-branch visits, I have gotten absolutely nowhere with assistance or resolution.

The lack of response is frustrating, but what is worse is the complete disregard for customer concerns. Talk about "How can we help you". More like, How can we not help you. I’ve been passed around between departments with no one taking ownership of the issue, and each time I try to follow up, I either get ignored or receive generic responses that don’t address my specific situation.

It’s incredibly frustrating to deal with a bank that seems uninterested in helping its customers, especially when it involves something as important as your credit report. I’ve been a loyal customer for years, but this experience has left me questioning whether I can continue banking here. I expect more accountability, communication, and professionalism from a financial institution.

I hope this review serves as a wake-up call to FNB that customer service and issue resolution should be a priority. Until this situation is properly handled, I will be taking my business elsewhere.