1 reviews | Active since Sept 2017
Reversing of rent and savings money paid to personal loan mistakenly
Call center and departments passing me from pillar to post trying to resolve query. since friday i have been trying to get my money back into my savings which was for my home use. I put my savings money by mistake into my personal loan which already paid in the month. i am now without funds the call center no department knows how to deal with an escalated matter. i really am considering changing my bank this is a bad experience.
Dear Customer, Thank you for logging your Complaint with us. You will be contacted within 24-48 business hours to acknowledge your Complaint. Kindly note your Complaint reference number is: ********** .
To follow up on your Complaint please contact ********** and quote your reference number.
Alternatively, please email us at **********
Regards, FNB Care Team Tue Sep 05 10:24:02 SAST 2017.
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Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have escalated your complaint to the Loans department for assistance and resolution. I have requested that they consider the matter as urgent and that they be in contact with you.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have escalated your complaint to the Loans department for assistance and resolution. I have requested that they consider the matter as urgent and that they be in contact with you.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)