nVdB
nick Van den Berg

1 reviews | Active since Mar 2009

11 Oct 2016, 11:15

Reversing of charges after I said I incurred the charges and now my PSN account is blocked

<p>On the 6th of October I pre ordered COD legacy edition on the Playstation store. It cost me R1549. I had to add funding to my wallet to make the pre order and the max amount on the PSN store that can be added was R500 at a time. So I had to make 3 R500 purchases with my FNB credit card. And a R50 for the balance. Few minutes after the purchase FNB credit card ***** devision phoned me and asked if I made the purchase. I said yes it was me.</p> <p> </p> <p>A few hours later my PSN account was banned/suspended and I could not figure out why it would be suspended. Contacted there customer service and they said I reversed the payment for the preorder, which I did not do.</p> <p>This morning the funds were reversed into my credit card.</p> <p> </p> <p>Now I sit with a PERMENANTLY banned PSN account where I have bought over R15 000 worth of games becuase FNB for **** sakes decided to reverse a purchase AFTER I said I MADE IT!!!!</p> <p> </p> <p>I want these payments to made back to sony and that the funds clear AND I want an appology from FNB for putting me and my son through this. Poor child is in a state.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 15:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)