1 reviews | Active since Mar 2009
Reversing of charges after I said I incurred the charges and now my PSN account is blocked
<p>On the 6th of October I pre ordered COD legacy edition on the Playstation store. It cost me R1549. I had to add funding to my wallet to make the pre order and the max amount on the PSN store that can be added was R500 at a time. So I had to make 3 R500 purchases with my FNB credit card. And a R50 for the balance. Few minutes after the purchase FNB credit card ***** devision phoned me and asked if I made the purchase. I said yes it was me.</p> <p> </p> <p>A few hours later my PSN account was banned/suspended and I could not figure out why it would be suspended. Contacted there customer service and they said I reversed the payment for the preorder, which I did not do.</p> <p>This morning the funds were reversed into my credit card.</p> <p> </p> <p>Now I sit with a PERMENANTLY banned PSN account where I have bought over R15 000 worth of games becuase FNB for **** sakes decided to reverse a purchase AFTER I said I MADE IT!!!!</p> <p> </p> <p>I want these payments to made back to sony and that the funds clear AND I want an appology from FNB for putting me and my son through this. Poor child is in a state.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
