PB
Piet B
1 reviews | Active since Jun 2014
11 Jun 2015, 13:32
Reversing of a **** transaction.
I have been travelling to Vegas some time ago. On my return, I found that there were two transactions on my account which I did not do. I reported this to FNB. One of the transactions were reversed, but the second is still sitting there several weeks after my complaint. We have followed up once, however from FNB there is simply no reaction at this point???
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FNB (First National Bank)'s replyOfficial
11 Jun 2015, 14:41Hello Diedie123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 702071.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 702071.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 Jun 2015, 14:41
Official
Hello Diedie123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 702071.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 702071.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)