Reversing money from closed acc

I'm actually very irritated with you as a bank after 10 years of being a loyal customer but I think I'll rather move to another bank that actually wants to help customers revolve issues

I've paid 4 payments into a closed account (Fnb to Fnb) I've spoke to 10 people, 7 on the phone, 2 on the Fnb app, 1 at a branch at 8 am Saturday morning

My fiance and I went into the bank as I paid the money into his closed account and forgot to pay it into the new account where just a email was sent after 10 attempts to resolve the issue wich is unacceptable

I don't understand why the money from the closed account can't be reversed back into my account(wich my fiance was with me to give permission at the bank) as it is Fnb to Fnb (simpiwe _private client service) told me she could see the money in the other account

I need someone with authority or actually the willingness to help us some how to phone me and actually sort this out as even going into a branch does not even help... I don't understand after so many attempts that there is no way that any one could have helped us as yet

You are more than welcome to phone me if you have a actual resolution or can tell me how you can help me in a way

It's R3500 wich is quite a bit of money wich I can't let the bank have it.... I've paid money transfer costs already and to put onto a letter that it takes R313 to reverse payment is actually disgusting so you want R1252 from R3500

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