Reversed funds unavailable
<p>I made a purchase online using my fnb cheque card on Wednesday 27 July 2016 on Thursday 28 July I cancelled the order with the Merchant (who uses standard bank) and the funds were reversed. On Monday 1 August I called FNB premier banking call centre and requested that they make funds available but they said the Merchant must release the funds, Standard Bank and the Merchant say they've released the funds and are with fnb to make available. Can someone at FNB please explain to me why I still don't have the funds in my available balance???!!!!</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985435
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 985435
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)