AT
Andrian T

1 reviews | Active since Mar 2009

25 Feb 2016, 16:13

Reverse un-authorised debit

Good Day,<br> <br> My Debit Card was ********ly debited with R14097 by FNB credit Card without my authorisation. I called their contact centre ( Raymond Mphahlele and his supervisor (Cristo) 25/02/2016 15:35) to me \It won't happen the reversal\" due to T&C that I have signed/voice authorised.<br> <br> My challenge is that the payment due date is on the 15th of March and I don't pay with a debit order so why do you go and debit my account. I have other accounts with FNB like Investment, I would like them to go and debit that account. <br> <br> All my debit orders will bounce, thanks to FNB credit Cards. I guess blacklisting is met for blacks."

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Feb 2016, 16:26
Official
Hello andrian,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 876385.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)