REVERSE THE CHARGES ON MY ACCOUNT BY 25TH OCT PLEASE

Good day This is an urgent appeal for assistance please. I reported ********** transactions on my account between the 15th to 22nd Oct 2019. #***. CASE 2***. ********** charges I reported have been removed successfully. Thank you. However, thereafter I have been charged in excess of R500 for banking fees associated with these transaction which I have requested be reversed by the 25th Oct 2019. People spoken with: - Dimikatso's Makuka [*****]; Nonthanazo Dlamini; Lee Spies [Private Banking], Nonthanazo Dlamini [Private Banking] Time spent holding for FNB on ***** and Private banking lines - in excess of an hour on FNB's ***** and Private Banking lines. The response as at 22 Oct is that there are no guarantees that the reversal will be processed by the 25th. This is beyond pathetic. Average waiting time is in excess of 15 minutes for ***** follow up, private banking not much of an improvement. Good thing therefore that FNB is focused on its digital strategy as the services offered through human interaction have been beyond disappointing. With no resolve. My request remains - Please reverse the charges below on my cheque account by the 25th Oct 2019. No excuses. Thank you.

Date Amount Description 10/21/2019 -8.5 DECLINED FOREIGN T 479012*3286 10/21/2019 -8.5 DECLINED FOREIGN T 479012*3286 10/21/2019 -110 #REPLACEMENT CARD FEE 479012******3286 10/17/2019 -125 ITEM PAID NO FUNDS 2 ITEMS ON 19/10/