Reverse payment/***** /debit dispute

FNB the service you gave me was really are the worst, I had an unauthorized transaction in my account, I immediately contacted the bank on my app and went in the branch to have it reversed, but ohhhhhhh , I was sent from poll to poll, given five different numbers to call wasting my time and airtime but not getting any help at all, and every time I was speaking to a consultant they could not help me at all, all they said was , 'ohhh okay, let me give you a number to call' all ***********. Other banks like Absa and Capitec reverse such things immediately when proof is given. But not FNB, on secure chat a lady told me I must wait another 7 days for their investigation, but it has already 5 days. and the lady at FNB Kenilworth the so called compliance officer is the worst too, runs around questioning everyone at the door then half helps while running back to another customer just to look super busy.