REVERSE DEBT 2ND COMPLIANT THIS MONTH

GOOD DAY FNB, THIS IS MY SECOND COMPLAINT THIS MONTH. ITS FOR THE SAME THING.. SOME CALLED ME REGARDING FIRST COMPLAINT AND HELPED ME LAST MONTH AND REVERSED MY DOUBLE DEBIT.. THANK YOU. THIS MONTH SOMEONE PHONES AFTER I COMPLAIN AGAIN AND OFFERS ME COVID 19 RELIEF.. **** COVID, **** RELIEF.. I WANT MY MONEY BACK THAT YOU ALLOWED TO GO OUT MY ACCOUNT. I AM FINISHED WITH FNB.. TWICE IN TWO MONTHS.. WHO AUT****SSES DEBIT ORDERS????? COME ON.. WHAT IS SO DIFFICULT TO REVERSE A DEBIT ORDER.. PLEASE CAN YOU SORT THIS OUT.. I DONT WANT COVID RELIEF ALL I WANT IS SERVICE WHICH I PAY FOR WITH YOUR CRAZY BANK CHARGES... I AM REALLY GOING TO LET ALL THE PEOPLE I KNOW HOW **** THE SERVICE IS AT FNB.. WITH THE ECONOMY L;IKE IT IS WE NEED EVERY CENT AND IT TAKES LIKE 2 WEEKS TO TRY AND GET BACK MY R400???