Reversals taking forever

<p>On Wednesday the 3rd of August i mistakenly made a payment of R2000 to one of my receipients on my cellphone App. I called FNB and I was informed that I can't get my money back. I also wrote my complaint on Facebook and I was given a number to call which I called these people told me that the rerversal is not guaranteed and i must pay R265 and this might take 30 days! Like really that is ludicrous??? 30 days??? You must be joking how can i just lose money like that? And these people claim to be the most innovative bank? Why can't I just reverse payments on my cellphobe app? I'm so disgusted by this!!! </p>