Reversals

I have lodge to complaints Yesterday and today but no one came back to me I needed to make reversals inside the bank they can't help me I phoned call centre no one came back to me I'm having wo reference stating as below Dear Valued Customer

Your General Complaint Reference Number *** and ref number *** been assigned to a Resolution Service consultant in Customer Resolution Centre.

An investigation into your matter will now be initiated and we will be in-touch with you shortly