1 reviews | Active since Jan 2017

31 Jan 2017, 12:53

Reversals

<p>My business account was previously hit by transactional *****, FNB once helped me fix it and i was satisfied.</p> <p>The account was hit recently with the same form of ***** transactions and was automatically reversed without having to report it. there were 5 different transactions, even though they were reversed FNB still charges me for access fees since the ***** transactions caused my balance to go in the negative. i call their business centre....completely *********** as the transactions are infront of the consultant and he cannot assist with lodging it. he keeps me waiting for 19 minutes i ended up dropping the phone.</p> <p>Their service is pathetic cannot they not see why their client base keeps on decreasing?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2017, 13:17
Official

Good day Mr. marvin-ogle

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***