Reversal taking forever

Good Day

I have a Premium cheque account. On the 24th of April recieved a debit order of the amount of R1557.17. Telkom mobile has been taking money from my account which my contract expired 8 months ago.

I called Telkom and was told they money would be reserved in the next 90 days of business and it will be easier to call my bank to make a reserval.

I do know we are going through this virus time and previous months was easy to reserve the amount.

I spoke to Bongile on the 25th and advised the fund will be available in the next 3 to 5 business days. Still nothing.

I am a extremely proud member of Fnb.just this issue came up.

Please sort this out