Reversal request on card

I was attended to by Medupe Matoane at the Carlsworld branch at 8:40am regarding a request to do a reversal from my credit card into my cheque account. Medupe seemed very nonchalant and because of this, missed the correct spelling of my email address which lead to me not receiving the copy of the email he said he had sent through as a request to credit card department. I then had to go back into the branch later to query why i hadn't received the email and also ask that he cancel my debit orders, he failed to inform me that cancellation of debits from the branch would charge me - I had to bring this up having received smses LUCKILY. He then gave me attitude that his manager would give him a warning if he put the real reason as to why he was now reversing charges. He complained when I asked him to forward me the email that he claimed to have sent that morning, and said it would take 24-48 hours for the money to be reversed. 3 days later no money has been reversed and having to call the call centre I found that no request had been submitted. I am a very unhappy FNB customer at this point because of one employee who failed to do his job properly, gave me attitude and inconvenienced me