Reversal Request

We made an incorrect payment and requested a reversal 30 minutes after this.

First I was given the incorrect form and information. A day later when I followed up, I was told to fill out another form and mail it to the person that was working with it. I followed up with this person only to find that they were on leave, so I had to wait because this is the only person in the entire FNB that can help me. Then I was told to answer question a week after the reversal. I have only had feedback from FNB on Monday and I follow up every single day.

Reversal Request : *** - that's is my reference number.

I have requested feedback or help from senior management but to date I have not received feedback