CR
Christo R

1 reviews | Active since Jun 2012

17 Dec 2019, 08:07

Reversal of SAGEPAY081 - FUNDS NOT MINE

I, ID ***, am using this communication channel due to the fact of my previous contact encounter with FNB on 13 Dec, Friday. There was phone line issues and the call quality was not good, apart from that the call agents got annoyed and impatient with me and the process of having to type the last six digits of my cheque card which refused to verify me.

I hereby give authorization to FNB to allow execution of reversal of foreign funds that was wrongfully paid into my cheque account(***) and to allow the external party SAGEPAY to recall the foreign funds that was wrongfully paid into my account. I have been contacted by SAGEPAY and was made aware of their faux pas and thus authorize FNB to allow the reversal of said funds from my account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2019, 13:55
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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