1 reviews | Active since Oct 2013
Reversal of Pending Transaction
I had made an online payment for a hotel reservation for the 31st of Dec till the 1st of Jan. But when I got to the Hotel (The Capital), I was advised that they haven’t received any payment although the amount had went off my account.
I then proceeded to check my app and realized that the funds were under pending transactions, I indicated this to them but they advised that there was nothing they could do and I would have to pay in order to secure my reservation, which I did by paying another R4490 using my card.
The first transaction that was appearing under pending is now under completed transactions, and the second transaction is now also pending. But I need one of these transactions to be reversed as I have paid twice now for one booking.
I sent through the forms last week Thursday, and received an automated response. But when checking my app the transaction no longer shows under pending. I have also contacted The Capital and they requested that I send them a statement showing both transactions but I can’t because I only have statements till the 31st of Dec and the last transaction was only deducted on the 4th of Jan. Please assist me with a statement showing transactions for The Capital or advise if the money will still be reversed even if it no longer appears under pending transactions.
Thanks
I sent through the forms last week Thursday, and received an automated response. But when checking my app the transaction no longer shows under pending. I have also contacted The Capital and they requested that I send them a statement showing both transactions but I can’t because I only have statements till the 31st of Dec and the last transaction was only deducted on the 4th of Jan. Please assist me with a statement showing transactions for The Capital or advise if the money will still be reversed even if it no longer appears under pending transactions.
Thanks