Reversal of Penalties

<p>I app**** for debt review and Debt Rescue advised that I should use an alternative bank as to avoid the account going in arrears. FNB was instructed not to debt my account for the personal loan and FNB Device I have with them as this will be settled by Debt Rescue. FNB debited my account for payments of which was received already from Debt Rescue which caused my account to go in arrears and since then I have been trying to correct this. Emailing and phoning numerous people with no such luck. I understand the account cannot be closed as the device is linked to the FNB Device, but I refuse to settle for the debit orders which went off my account after FNB was instructed not to debit my account. Some clarification would be appreciated.</p>