Reversal of payment from a credit card account

I made a payment to the wrong Game store Credit card account. I was sent feed back (ID:1-1us054A) to say they can assist I must call ***. I called this number, i was cut off twice. i used the app message system, I chatted to Thulisile from premier banking, who transferred me to Nicolette from premier credit card, then back again to Lungile the premier banker, Lungile transferred me back to Esmerelda from premier credit card. Esmerelda transferred me to Clarence from premier banking services, Clarence wanted to send the same reversal form which i filled and they returned and said they can't help. All I want is to reverse the payment made on the 12 January 2023 of R1600 and a payment of R2000 on the 23 March 2023. The account I paid to is Game store ***.

I am very upset that all these people failed to assist me as the could see the payment on their side, they are suppose to direct me to the right person. clearly they do not understand what i need and they just get read of me by sending me to another department.

I need feed back on the above as soon as possible.

Disappointed NS Madi