REVERSAL OF MONEY

On the 22 September 2021, I made a once off purchase with my Debit card to CVmaker.com for a resume. On 30 September 2021, I noticed that the Company purchased again from my account without any authorization. I then went to FNB York Street George to assist and they informed me that they cannot assist as the query can't be resolved in the branch. They transferred me to the dispute department. First, a consultant named Craig assisted telephonically, advised me that he will log the call and send me a dispute form to complete and I should email it back in order to reverse the monies back to me. Also advised that this will take up to 7 working days.

On the 08th October 2021, I went back to the branch explaining my situation again and informed them that I was still awaiting the dispute from. Yolanda assisted me in the branch. She transferred me to the dispute department again, and I had to explain myself again. Again, I have been advised the form will be emailed (personal account) in order to assist me. With no success, I went to the bank again, 14 October 2021, and one of the consultants assisted me, transferred me to the dispute department again but no one could assist me. I even went so far, to make an online complaint because I was furious with the service I received this far.

On the 15th October 202, I eventually received the dispute form and emailed it to your department. Last week Thursday, 21 October 2021, I went to the George Branch to do a follow up, because I did not yet receive any reference numbers and no one called regarding my query. Back and forth again, I was asked to call, ***, the Aspire Department. I spoke to Keagan, who also promised me that he did log the call and I will receive my reference number after the call. Which I am still awaiting. He even gave me the call reference number, Rg***. Said, my monies will reflect in my account between 24 - 48 hours, which still does not show.

FNB George Branch, Yolanda and all the other staff members, I really appreciate all the effort and service I received so far, keep up the Good work. You really go the extra mile for your customers.

@De*****eqcrdfrdcomplaints, can somebody assist me with my reversal. I need this money to be reversed a.s.a.p. I logged this query almost a month ago without any assistance. I need this to be sorted immediately, I need to get a new bank card, before any money goes out of my account again.