1 reviews | Active since Jul 2011
Reversal of funds to Cheque Account
I've contacted FNB last week to reverse a payment from one FNB account to another. It was done accidentally from my savings to an inactive account instead of my cheque account. The lady told me to email FNB to ********** which I've done, but haven't receive any correspondence back. This is totally unacceptable. It was an amount of R1000. Why couldn't it be done telepathically when I've called FNB???
Good day Elmana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Elmana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)