REVERSAL OF FUNDS - SERVICE IS PATHETIC & DISGUSTING

So I have been a loyal FNB customer for over 35 years. Yes I have had a few run-ins, but nothing so major as this. I have erroneously EFT'd a huge amount of money into the wrong account and now, 3 working days later, FNB still hasn't assisted me. I have completed the necessary form as soon as I found out the error and emailed them immediately. I chatted to so many consultants via secure chat (mostly *********** individuals), visited a branch, contacted them on Facebook, yet here I sit, not knowing what is going on. They simply push you from pillar and nobody can seem to help. The stress is that I am afraid that the account the money went into might be active and thus the money can be withdrawn and I then have no hope of getting it back. I have expressed this vehemently on secure-chat, at the branch, on FB and even when Bongani Masina called me. All he could say was "I will liaise with my colleagues". I don't want to hear that. I want to hear good news that someone at FNB is actually doing their job.

All I ask is that that amount of money be frozen in that account so the "owner / business" does not access the money. Unfortunately I am given the same sermon. I would have to wait for Payment Reversal dept. to get back to me. In the meantime, I stress over losing such a huge amount of money. If FNB and other banks can stop your card immediately, why not do the same for monies EFT'd or deposited into incorrect accounts. For all your forward-thinking and great ideas, you truly suck when it comes to customer service FNB.

I have no idea what to do further. I have read other reviews regarding this topic and I have tears in my eyes as I type this review. I can now see why your ratings on Hello Peter is so bad. I pray to God that the amount is miraculously reversed.