Reversal of funds

In January 2026 my son transferred money in an account that was closed. Unfortunately we were not aware of the person's account being closed. As soon he transferred the money he contact the person and ofcos was informed the account was closed. Within minutes we phoned FNB to inform them. We were advised that the account was closed and the money will bounce back within 5 working days and if it didn't reflect them we need to fill in a form. So the money did not bounce back and we completed the form. Again we spoke to a consultant and they advised that they looking into the matter as to why it is taking so long. It well over a month. Today we went into a branch and was informed that they cannot assist us. We need to contact the call centre which we did. My son spoke to the consultant and we were told it will take a further 7 to 14 days. I would like to know how does FNB operate and what is no feedback given timeously.

The most pathetic bank.