SB
Sazi B
1 reviews | Active since Mar 2011
07 Apr 2015, 09:41
Reversal of funds
On 25/03/2015, I made an EFT of R300. On the following day, the recepient told me that they never received the money and they confirmed that they have given me a non-existing account number. I called FNB to inform them, and I was told that since the account number didn't exist, I will receive a notification of payment failure within 3 working days and the funds will be reversed within another 3 working days. I received an email with an \unsuccessful transaction"message but never received the money. I called FNB again on 02/04/2015 to find out"
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Replies (1)FNB (First National Bank)'s replyOfficial
07 Apr 2015, 10:13Hello ButheleziS,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 662175.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 662175.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply07 Apr 2015, 10:13
Official
Hello ButheleziS,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 662175.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 662175.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
