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msmolaudzi M

1 reviews | Active since Mar 2017

02 Mar 2017, 16:13

reversal of e-wallet funds

<p>I accidetally sent money to the wrong number.</p> <p> </p> <p>I called fnb and it was reveresed within a few hours eventhough they had said it woudl take 2-3 working days. Granted I had to pay R50 for my sins, but I was very impressed with the service I got. </p> <p> </p> <p>I think it helped that I was a private banker client too. </p> <p> </p> <p>Well done FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2017, 10:03
Official

Good day Mr. mashego

Thank you for sending us this posting regarding your positive service experience. Please note that we have logged a formal compliment in this regard with the following reference number: ***.

We are glad that your service experience has lived up to the service standard of How can we help you?

We thank you once again.

(W): ***

e-mail; ***