1 reviews | Active since Nov 2015
Reversal of Debit Order
<p>I am not happy with the answer I have received from FNB to clarify why a debit order has been reversed.</p> <p>There were certain payments scheduled to go of my bank account on the 1st of this month. I have deposited money into my bank account on the 1st to ensure there is enough available for all the debit orders.</p> <p>After I have done this, I received a sms on the 2nd, today, that one transaction has failed due to insufficient funds. How can this be possible? When I have made the deposit on the 1st, nothing has gone of my account yet.</p> <p>Another problem that I have picked up is that on my bank statement it shows that the money I have deposited only shows that it has gone through on the 2nd. That is not right, because my understanding is that when you deposit money directly into your bank account it is reflected immediately??? Definitely not the case here.</p> <p>Now because of this, my credit with reflect negatively!!!! And on top of all this you have charged me R138 for the reversed debit order.</p> <p>I am not satisfied how this has been handled, because now I have to make time to do a payment myself to the appropriate credit provider.</p> <p>Please investigate this and I request that the amount of R138 be paid back to me.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 935338.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 935338.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
