Reversal of debit order

Hi. <br> I saw this debit on my ***, amount = R99.99<br> I called (on hold for 8min) and spoke to Sipho (***) who said he cannot reverse the transaction without me inccuring a cost. I told him the transaction is not my fault and I did not authorise it so it should not be my problem. So he said he will put me though to the ***** department who will help me. I spoke to Cynthia (***) who said she cannot help me. So FNB, this entire exercise of getting this resolved has cost me enough monet and inconvenience. I the transaction reversed and the mone put back in my account. I had nothing to do with this ********** transaction, i am not going to be part of it, so sort this out.