Reversal issue

I, mistakenly, transferred money into my smartloan spend account (which happens to be upto date) instead of my smart savings account. I went to the branch to have the payment reversed as I have a personal emergency that I need the funds for and I am being told it will take 48 BUSINESS hours for the funds to be reversed.<br> Even when I explained that I have a personal crisis that requires the money, I was told I will have to wait and that there is no number that can be called to escalate...the gentleman at the branch tried to get a contact number for the relevant department so that he can escalate but, apparently, they do not have phones and the only way of communicating with them is via the system.<br> I find it very strange that FNB can reverse external payments quickly yet they fail to do the same when it's internal. Even stranger is how when I explain the urgent need for the funds, you tell me about 48 business hours. I have to assist with a funeral that's supposed to take place tomorrow and you are telling me about 48 business hours?! Thank you very much FNB.