ZD
Zipho D
1 reviews | Active since Mar 2021
13 Mar 2023, 12:34
Reversal Difficulties with FNB
I had a problem with the debit order that wen't through from my account on the 09 March 2023, I called the FNB customer care, I was on the call with them from 15h00 till 17h00, I spoke to several Agents and all of them couldn't able to do a reversal of R254.00, they kept sending me to all the different departments, which all proved to not being able to help then their call centre got closed, the following day no one from FNB cared to call and find out if I did get help. I'm not happy with the service I received from FNB because even today that reversal hasn't been done. I wonder if I'll ever get help, I spent 150 minutes on the call with them to not get help.
Helpful (0)
Replies (1)0
Replies (1)ZD
Zipho D's updateReviewer Update
14 Mar 2023, 13:04Hellopeter, thanks FNB did contact me, they cancelled the policy that debited my account, but they did not reverse the funds, they main reason for the complain was for the reversal of funds, which I have not received aswe speak, maybe it's hard for FNB to give back money, they told me it willl take 7 working days to get the small amount of R254.00, which took less than 7 minutes for them to debit, I'm still not happy with their service to be honest, I'll come back to give another feedback when I receive the fund. Thank you Hellopeter.
ZD
Zipho D's update14 Mar 2023, 13:04
Reviewer Update
Hellopeter, thanks FNB did contact me, they cancelled the policy that debited my account, but they did not reverse the funds, they main reason for the complain was for the reversal of funds, which I have not received aswe speak, maybe it's hard for FNB to give back money, they told me it willl take 7 working days to get the small amount of R254.00, which took less than 7 minutes for them to debit, I'm still not happy with their service to be honest, I'll come back to give another feedback when I receive the fund. Thank you Hellopeter.