REVERSAL DELAYS

On Saturday 26 June 2021 at 10:30:49 AM I tried to withdraw an amount of R1000 however the transaction declined and no money was dispensed or deducted from my FNB account.

A few minutes later at 10:33:32 AM, I tried to withdraw R1000 again and no money was dispensed however the money was deducted from my account. I submitted this reversal request with slips and a form to *** on 27 June 2021 at 18:02 PM and did not receive a confirmation of receipt. On Monday 28 June 2021 a banking consultant at FNB Branch Lady Grey Street Paarl also submitted a request and received reference no REF:***. He asked them to release the reserved funds. There are no longer any reserved funds in my account and the money was not reversed.

I just called FNB customer service and they told me I should wait 14 days which is unacceptable. All the necessary documentation was provided and no reversal has taken place. I need that money in my acc asap. I have commitments to attend to and your service is just terrible.