Reversal bounce around

29 July 2018 i put a request through for a reversal of which i received a reference number today only stating on the email that it takes 5 business days which today is the 5th business day. i called and spoke to Yondela Hlotywa telephone banking and she stated the issue hasn't been escalated yet, the request had all information about my reversal, i booked through booking.com free cancellation but cancelled when i went to the bank and they told me that they require their consent of which i provided,the cancellation, the amount of R 2 191.23 is still sitting in my outstanding authorizations, the cancellation is free of charge....my fear is that these hotels wait till time lapses and charge you a fee for it.