RM
Retshepile M
1 reviews | Active since Mar 2016
03 Mar 2016, 09:50
Reversal
Hi, I called in to your call centre on the 29 Feb regarding a payment I made via cellphone banking. I payed Multichoice R3219 instead of R319,called in and spoke to Farzhana who advice that she will email me documents that I need to fill in and email them back to [Email Removed] did email back the documents but no one has responded back to me. I need that money to be reversed so that I can pay the correct amount. Can someone call me back. Is this what happens when people need help????
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FNB (First National Bank)'s replyOfficial
03 Mar 2016, 10:58Hello Ree®,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881588.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881588.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Mar 2016, 10:58
Official
Hello Ree®,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881588.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881588.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)