Reversal

The FNB website works well. God help if you need help with a reversal. Took me 3 months to get an answer that they couldn't do it. I also had to write horrible emails to get an answer. So nothing was done in 3 months and of course the easiest thing to do is to say "we were unable to reverse the transaction" So there incompetency cost me 3k. I Accept the money is gone. But i don't believe FNB even tried to do the reversal at all. Lost complete faith in this bank. I just have to hope nothing happens again where I need to interact with the bank. No response to email, on the phone you get put on hold indefinitely. Really got the impression they have a bunch of staff that watch Netflix and don't have the time for customer queries. Really!!!