1 reviews | Active since Jan 2019
Reversal
On the 24th of May 2019 got a notification about unauthorised debit order going of on my cheque account for an amount of R750.Immediately contacted my bank to get clarity about the debit order.I was reffered to Rosanne van Weren who works for FNB legal department.I was told the debit order that went off on my account was a temp loan that I owed FNB "March 2018" last year.What puzzles me about this issue is that FNB deducts funds immidiately from your account when you have requested a Temp loan with them and secondly my salary goes into my FNB account each and every month so why was the no deduction regarding the Temp Loan.Thirdly the was no communication of me owing the bank money until I got notification on the 24th May 2019 that they hav debited from my account without me giving them permission.
I need FNB to reverse my money as I do not know anything about the Temp loan not being deducted from my account whereas the was money in my account in March 2018.
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***