1 reviews | Active since Jan 2018
Reversal
I mistakenly transfare my money to my loan account instead of savings. On the 18th i reported the issue at hand, I was promised to get my money within 5 days. Again went back to the bank on the 29th they promised to reverse my money same day. Still no money to date, I went to the bank today again they are saying it's only been processed on the 30th. I must wait for 7 days. This is pathetic it's my money I don't owe the bank. All my debit orders are bouncing and I can't even feed my children due to the poor service given by FNB in mobeni branch. I will not recommend FNB to anyone anymore.
Hello Nomkhosi-mthethwa,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Nomkhosi-mthethwa,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)