1 reviews | Active since May 2012
Reversal
Good day
I logged a call and filled out forms for a amount of 488 that went off my account and nobody can assist me...got a sms now saying they need more info of the merchant and i must supply with documents
**** which i dont have thats why i logged a dispute so you can reverse and give my money back i did not authorize the perchase i just want my money but and nobody can help me.....phone in now again waited 20min to speak to his supervisor because all he said was im going to log a call for you
This is unacceptable then i need to wait another 7days for a answer
Fnb better sort this out NOW OR im moving my account with my business account to somewhere where they want to help me
You all a bunch of people that cant do a request like this for me amatuers
Hello johanvz21 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello johanvz21 ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)