LO
Lucas O

1 reviews | Active since Jan 2014

24 Feb 2017, 14:27

Returning a Smart Device

<p>I wanted to return my Smart Device today.</p> <p>I had to go fetch it form my mother in law, who I got it for in the first place.</p> <p>60km last night.</p> <p>I took off from work and took it back to the brach where I got it from.</p> <p>Just to be told they will call you to collect it.</p> <p>I left the branch then they demanded R5 to exit the parking area. I went back to the branch to ask a stamp, they refused. The gate was broken and as I went back to the branch it damaged my car.<br /><br />PS: The system counted sunday and didn't want to accept the return.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 16:12
Official

Good day Mr. lucanio

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Best regards,