Retrenchment Claim not processed

I have processed an FNB life claim for a top up debt protection retrenchment benefit for my credit card, they completed payments and in January 2022 I was requested to prove the income received in the bank belongs to my husband as he has nominated for his salary to be paid to my account further more I sent this on the 25th of January, it is now the 1st of March my payment for February on my claim has not been paid and I called to find out why to which I am told they are still processing my info??? How does it take a month to process info??? I have been left in a really miserable position as I am unable to make these payments and depended on this to conclude it.... further more the initial letter of approval said the claim would be for 12 months.... I am really disappointed and it seems I am not the only one FNB and it’s partners are really slacking and the service I signed up for is no longer what I am receiving!