RF
Ricardo F
1 reviews | Active since May 2015
21 Jan 2016, 10:08
Retirement Village Slow Service
I arrived at the branch at 09h05 to request a lettle of confirmation that i have an account...<br> <br> I was only help at 10h05....ONE HOUR LATER!!! This is completely unacceptable...there were two employees taking names at the door and the system of service was completely flawed.<br> <br> Please get more staff at the branch or another system or close it!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
21 Jan 2016, 10:13Hello Ricardo1234,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852441 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852441 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply21 Jan 2016, 10:13
Official
Hello Ricardo1234,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852441 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 852441 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)